Sirenis Hotels & Resorts, in conjunction with Sirenis Premium Travelers Club, happily accepted three prestigious awards from RCI, the vacation ownership industry’s largest exchange company. The awards included Excellence in Service, Gold Crown and Premium All-Inclusive distinctions.
Sirenis Hotels & Resorts proudly announced today that its flagship resort, Grand Sirenis Riviera Maya, has received three awards and distinctions from RCI. The awards were given during an evening of awards and celebration on February 27 at the resort, which took place in the magnificent Grand Presidential Suite with 360-degree views of the Caribbean Sea and on-site Mayan ruin.
Grand Sirenis received its fourth consecutive Gold Crown award—the resort has been designated a Gold Crown resort by RCI since its affiliation with the exchange company began in 2010. The Gold Crown distinction indicates the resort is in the top tier of the RCI resort collection, delivering the highest level of service and amenities.
The resort also received the Excellence in Service award. This prestigious recognition is awarded based on comments from RCI members who exchange opinions about the hospitality and quality of service found in resorts around the world. Just nine out of 80 resorts in Riviera Maya have received this distinction. Sirenis Premium Travelers Club played a key role in obtaining this award. The staff of Sirenis Premium Travelers Club provided many services for RCI members who visited the resort, including pre-arrival communications and on-site personal concierge services. The club is a membership-based vacation club provided by Sirenis Hotels & Resorts.
The third award the resort received was the Premium All-Inclusive distinction, a brand-new resort distinction announced by RCI in 2012. Similar to the Gold Crown distinction, this award indicates that the resort consistently delivers the highest quality all-inclusive amenities and unparalleled service that go beyond the typical all-inclusive resort. Indeed, Grand Sirenis has an impressive variety of a la carte restaurants and other all-inclusive services that are rare in the region.
“We are so proud to have received these prestigious awards from RCI,” said Joan Llinas, Sirenis Hotels’ Director of Operations for the Caribbean Area. “I want to thank our staff, both the hotel staff and the Sirenis Premium Travelers Club team, for their dedication to quality and service for our guests.”
“These awards mean we will see more RCI guests at the hotel, learning about the privileges of the Club,” said Grace Sepulveda, Director of the Sirenis Premium Travelers Club. “That is a great thing for the hotel and for the Club.”